I guide teams through a human-centered approach to creating meaningful products and services.
Coming up with a good idea is the easy part. Executing it in a way that truly meets people's needs every step of the way is much harder. The key is putting your target audience at the heart of your design process. It doesn't matter whether you're an intern, a designer, an engineer, an executive, or even a founder - actively listening to those you're hoping to serve is not optional.
I help people build this capacity into themselves and their teams. The approach can vary, but I often find myself teaching organizations to fake-it-before-they-make-it: testing rapid prototypes with screened participants before building or changing their offering. First we’ll discover a project's context and objectives together. Next, I’ll lead your team through the tactics of human-centered design. Once enough people have personally experienced the importance of this approach, I will empower your team to own the process, changing the DNA of your organization.
What’s with all the mindfulness?
I work in a wide range of sectors, but as you browse my past projects, writings, talks, and media appearances, you might notice a theme. A lot of my work relates to mindfulness, mental health and well-being. As a technologist, it's hard to ignore the growing impact of new media on our relationships, identity, worldview, politics, and health. In response, I'm starting to see mindfulness as a form of activism. I’ve been meditating for over 10 years, building a daily practice and learning to guide others. I've gone on regular extended retreats in a wide range of traditions, including 2 months of intensive training in a monastic setting. Some of my biggest inspirations have been Soryu Forall, Shinzen Young, S.N. Goenka, Jon Kabat-Zinn, Alan Watts, and Thich Nhat Hanh.