I guide teams through a human-centered approach to creating meaningful products and services.
Coming up with a good idea is the easy part. Executing it in a way that truly meets people's needs every step of the way is much harder. The key is putting your target audience at the heart of your design process. It doesn't matter whether you're an intern, a designer, an engineer, an executive, or even a founder - actively listening to those you're hoping to serve is not optional.
I help people build this capacity into themselves and their teams. The approach can vary, but I often find myself teaching people to fake-it-before-they-make-it: testing rapid prototypes with screened participants before building anything. First we figure out a project's context and objectives. Next, we define a set of targeted research and design strategies. Once we're fully aligned, I'll get the team up and running with lean user experience methods, training and empowering individuals to own the process as we go.
What's with all the mindfulness?
I work in a wide range of sectors, but as you browse my past projects, writings, talks, and media appearances, you'll notice a theme. A lot of my work relates to mindfulness, mental health and well-being. As a technologist, it's hard to ignore the growing impact of new media on our relationships, identity, worldview, politics, and health. In response, I'm starting to see mindfulness as a form of activism. I’ve been meditating for over 10 years, exploring and building a daily practice. I've gone on regular extended retreats in a wide range of traditions, including 2 months of intensive training in a monastic setting. Some of my biggest inspirations have been Soryu Forall, Shinzen Young, S.N. Goenka, Jon Kabat-Zinn, Alan Watts, and Thich Nhat Hanh.